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Online Training Session: Excellence in Customer Service

August 7 @ 2:00 PM - 4:00 PM

Do you want to connect with your customers and increase business? Join Suhel Shaikh, ISANS Business Development Trainer, to learn how to build the most important, professional skills in customer service to increase your customer relationships. Find out how to gain loyal and long-term customers and, in turn, build profitable businesses.

In this session, you will learn how to:

  • Define why a benchmark approach in handling customers is necessary
  • Build key skills and attitudes to establish strong and positive customer relationships
  • Effectively manage service
  • Build key verbal skills to remain professional while communicating on the phone
  • Defuse difficult situations by turning complaints into opportunities

To attend this free workshop, you must:

  • Be an ISANS business client
  • Have a CLB level of 5+

For more information, or to register, please contact:

Suhel Shaikh |   902-406-7793  |   business@isans.ca


August 7
2:00 PM - 4:00 PM
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