Welcome to Immigrant Services Association of Nova Scotia
ISANS recognizes the key role of immigrants in Canadian society. We work with newcomers to help them build a future in Canada. We provide a wide range of services to immigrants, from refugee resettlement to professional programs, from family counselling to English in the Workplace.
Immigrant Services Association of Nova Scotia was created by the merger of Metropolitan Immigrant Settlement Association (MISA) and Halifax Immigrant Learning Centre (HILC) – together we have a combined experience of over fifty years serving immigrants in Nova Scotia. We are the largest immigrant-serving agency in Atlantic Canada with over 115 staff members from more than 30 countries. We offer services in an inclusive manner, respectful of, and sensitive to, diversity. We make partnership, professionalism and accountability a priority in every aspect of our work.
Mission & Vision
The vision of ISANS is a community where all can belong and grow.
ISANS is a leading community organization that welcomes immigrants to Nova Scotia. Working in partnership, we offer services & create opportunities to help immigrants to participate fully in Canadian life.
Board of Directors
Catharine Penney – Chair
Dianne Taylor-Gearing– Board Member
President, NSCAD University
Lilani Kumaranayake – Board Member
Executive Director, Finance and Treasury Board
Dick Miller – Board Member
Basia Dzierzanowska – Board Member
Partner, McInnes Cooper
Brenda Rowe – Board Member
Recruitment Manager, Jazz Aviation
Maya Churbaji – Board Member
Coordinator, Research & Operations, HR, Dalhousie University
Alan Blyth – Board Member
Partner, CompassPoint Management Group Inc.
Kristy Read – Board Member
Coordinator, Website Development & Communications, ISANS
Gerry Mills – Board Member
Executive Director, ISANS
ISANS was created by the merger of Halifax Immigrant Learning Centre (HILC) and Metropolitan Immigrant Settlement Association (MISA) on December 1, 2009. MISA was established in 1980 and HILC in 1988.
Over the years, HILC and MISA helped immigrants in settlement, EAL, employment, and business through a variety of programs. Together we assisted many different groups of people: Vietnamese refugees in the 1980s, Middle Eastern business people, former Yugoslavian professionals and Kosovars in the 1990s, Iranian and Filipino provincial nominees, and Afghan refugees in the last decade. In 2009, after many years of working closely, MISA and HILC became ISANS to create better services for clients.
We work to adapt to global, national, and provincial situations – which can change significantly. Our experience has become expertise; ISANS has a clear and strong vision for the integration of new immigrants. With this vision, we have created and designed many new services in direct response to client needs.
We receive continuing funding from many different government departments, both federal and provincial. We were the first organization in Atlantic Canada to deliver most of the current Citizenship and Immigration Canada (CIC) settlement programs, including:
- Refugee Resettlement Assistance Program (RAP)
- Language Instruction for Newcomers to Canada (LINC)
- Canadian Language Benchmarks Assessment (CLBA)
- Enhanced Language Training (ELT).
We have also delivered programs and services funded by:
- Atlantic Canada Opportunities Agency (ACOA)
- Human Resources and Skills Development Canada (HRSDC)
- Health Canada
- Nova Scotia Office of Immigration (NSOI)
- Nova Scotia Economic Development
- United Way of Halifax/Dartmouth.
ISANS is a leader in the settlement sector in Nova Scotia. We have been a key member in the Immigrant Settlement Agencies of Metro Halifax and in the Atlantic Region Association of Immigrant Settlement Agencies. In 2003, we proposed and coordinated the Nova Scotia Immigration Partnership Conference, and in 2005 we advised the government of Nova Scotia on its Immigration Strategy. Over many years, Immigrant Services Association of Nova Scotia has been the acknowledged expert in settlement.
Our expertise stems from working with many partner organizations to deliver a wide variety of innovative services and programs. We have led the way in providing distance/online English as an Additional Language (EAL) and pre-employment services to immigrants across Nova Scotia and around the world. We have developed new models for service delivery in small centres around Nova Scotia. These models have been recognized and presented at conferences at both the national and international level.
ISANS Service Standards
- We deliver services in a manner that is courteous and respectful.
- We provide services that are accessible to our clients.
- We provide services that are anti-racist and inclusive to our clients.
- We give our clients clear, accurate and timely information.
- We employ competent and knowledgeable staff to provide our clients with services that respond to their needs.
- We protect our clients’ privacy both in face-to-face discussions and in the transfer and storage of client information.
- We address clients’ complaints in a fair and timely manner.